We do not offer a money-back guarantee, return policy, or cash on delivery. All orders are prepaid only.

In case of any damage during delivery, we will provide a replacement frame at no extra cost. 

Yes, you can definitely request a custom art piece! Simply share a clear reference photo along with your preferred art style (such as sketch, painting, leaf art, thread art, etc.), any specific text or date you’d like included, and your choice of frame or size if applicable. All pieces are handcrafted with attention to detail, making them perfect for gifts or keepsakes. Please note that only prepaid orders are accepted, and while there’s no return or refund policy, any item damaged in transit will be replaced. .